Presentations 2019

Jody Underwood will interview a Hospitalist, an ER Physician, and Primary Care Physician during this session.
This Physician panel will discuss:
Resource constraints and pressure felt by physicians in the workplace.
How medicine and decision processes have changed over the years?
When they chose healthcare as a profession, what was the industry like?
How has healthcare evolved and how does this change affect them personally?
How has the change in Healthcare affected patient care?

Infection Surveillance (why it matters and how it works with Infection Control Module)
Infection Surveillance Drives Action
Public Reporting
Pay for Performance
The Legend of Infection Control (the old way)
The Big Bang Implementation (the new way)
The Bugs all Around Us (BPA Actions, Infection Tracing, etc.)
Audience: Nursing and other healthcare providers

MyCareCompass is an virtual patient education platform designed to send the right messaging to the right patient at the right times in the right amounts
Review objectives and design model
Highlight the partnership between Arches (the company that administers the MCC program) and Kettering Cancer Care clinical team members in developing pertinent content
Synchronization and secure interface of patient information to promote the right education at the right time
Demo of actual content and overview of delivery methods
Audience: a combination of clinical and technical team members interested in opportunities to leverage technology to reach patients with vital information about their diagnoses and treatment

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A

This presentation is for anyone participating in learning from a staff or leadership position. Learners participate in understanding the primary differences in DiSC types in the workplace. DiSC is a personality-based profile which KHN uses for team building, Leadership development, and building emotional intelligence. Learners will understand what motivates and drives the behaviors of their own style and of each of the other DiSC styles. The goal is to value all DiSC styles and understand how to collaborate and communicate more effectively in the workplace with a wide variety of personality types. Teams can utilize DiSC as a team building event to build greater engagement levels. Leaders can utilize DiSC to improve their leadership skills.

Key Points:
– What FOA offers to our community
– Understanding Addiction (video)
– Families affected by addiction in the workplace

Sharing the Voyages of the Starship MyChart
Educate voyagers to the portal advantages
Activate My Chart for travel through the Kettering Galaxy
Arrive at destination Quadruple Aim
Lower Costs
Patient Satisfaction
Better Outcomes
Team Satisfaction
Sign up for your own MyChart voyage

Operating in a constantly-evolving industry and transitioning to value-based care means healthcare systems are facing a mountain of obstacles: inaccessible data, manual processes, lack of collaboration, impaired patient communication, changing regulatory mandates, rising costs and balancing security and risk with efficiencies and outcomes.
Moving from a document-centric to a data-centric environment helps you overcome these challenges. You can automate paper intensive workflows and manual processes, personalize interactions with patients, comply with regulations and enhance collaboration among the care team. Our healthcare industry solutions focus on six key areas that can have an impact across your healthcare system. Learn more about how we can help you achieve a key goal: taking care of people while taking care of the bottom line.

Discuss Leadership and organizational skills, having difficult conversations, influencing without authority, and emotional intelligence in delivering projects that help fulfill our Kettering Health Network mission.

Both traditional healthcare systems and digital disruptors like Amazon are competing for guest’s digital attention. Learn how KHN is creating a more coherent and competitive digital front door.

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A

This will provide details on the Education and Tuition Assistance program for anyone curious about furthering their education by talking about: degrees, certificates, certifications, what to do before applying, how to apply, what to do once accepted, educational partnerships and where to find additional informational.

Click through without reading? Your students will, unless you learn how to not treat them like clones. This hands on workshop will give you practical tools and a step by step plan for building education (not space stations). Come learn how to design online and in-person learning everyone will have a good feeling about.

A discussion around what’s now and what’s to come at Microsoft. Understand what is possible with partnering with Microsoft, from the level of the user and the organization. Show what Microsoft is doing as a whole and in the Health and Life Science space, sharing the things we’ve accomplished with other provider and organizations that we have partnered with.

By all indications, 2019 will be the year that the digital healthcare experience really gains traction, allowing healthcare to feel more like other modern experiences—and giving healthcare organizations the power to solve tough business and operational challenges. Cisco is at the forefront of digital innovation, with technology solutions that work together seamlessly and securely to provide the experience you and your patients want: One that’s more human and less hectic.

For the first time in history KHN has 5 generations in the workforce. Working with someone from a different generation can feel like working with aliens. Make your intergalactic-intergenerational team a force to be reckoned with by leveraging the positive differences between generations.

The Information Security team will be presenting a Family Feud game show style take on how malicious actors (led by the ultimate villain, Thanos the Mad Titan and his gang of thugs) try to infiltrate the Kettering Health computer network. It will be up to the Guardians, led by Peter Quill (aka Star-Lord) and his band of hooligans using everything in their arsenal to come together as a team to defeat the greatest adversary they’ve ever encountered.
This presentation is intended for anyone that wishes to learn more about information security and how controls are in place to protect our employees. It will be setup just like a Family Feud game with a host, and 2 teams against each other. The Q&A given will share information about phishing, social engineering, etc.

Houston, we have a problem. Don’t wait around, the iS Portal is your gateway to better service. Learn how to submit everything from time approver change requests, to issues with your office printer (again)! Follow up with open incidents and communicate with mission control. Let your friendly iSupport crew show you how to navigate this new frontier, so you can get back to work (and get our hold music out of your head)!

How the network revenue cycle is focusing on the patient experience as the guiding principle to our internal revenue cycle functions regardless of direct or indirect patient contact. Revenue Cycle Initiatives that meet the demands of the external environmental factors including: consumerism of healthcare and application of Patient Friendly Billing Principles and the increase in High Deductible Health Plans. Revenue Cycle development of internal goals and initiatives to drive patient engagement and satisfaction while elevating our internal key performance metrics to meet the network financial goals.

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A

This presentation is directed to leaders at KHN. Leaders learn about how to utilize DiSC for a number of developing primary leadership competencies: building teams, directing, developing and creating a motivational environment for teams, increasing emotional intelligence skills in conflict, coaching others and guiding performance using knowledge of other’s DiSC styles.

During this session, Dr. Carrie Baker will discuss the basics of clinical informatics from the perspective of a clinician.
Information
Clinical Decision Support
Interoperability
Data Science and Analytics
Security
Teamwork

The MatchMD KHN Secure mobile application is more that a simple messaging tool. There are many advanced options that can help the KHN employee communicated quickly and securely. The presentation will cover the workflow and options available to all KHN employees from the MMD KHN app.
• Direct PC to App messaging
• Person to Person secure mobile chat
• Chat Groups – set up chat groups with 2 to 15 people.
• Chat groups become possible recipients from Forwarded PC messages
• Your group’s on-call schedule with the ability to change the schedule from the app directly with the proper admin permissions.
• My call schedule – personal schedule
• Find any physician in the network form the directory
• All chats are archived and discoverable
• All PC messages are viewable for 6 month and then archived for 7 years by law.
• How to improve connectivity.
• How to trouble shoot app issues
• Proper support channel via 24/7 MMD support

A customer journey or experience map is a tool for building a visual narrative of guest interactions with KHN across an episode or continuum of care. It helps in understanding how patients and guests feel as they interact with our services. This can be used to identify and drive improvements to a service and even areas where a digital technology might help improve our guests’ experience.
The presentation will introduce the audience to journey mapping, where it can be used, and the high-level steps in creating a map. A patient or guests journey can include any and all interactions with KHN and so the audience for journey mapping can be all functions across the network – administrative, service, and clinical.

Clinical Variation involves the overuse, underuse, and waste of healthcare practices and service with varying outcomes. Reducing clinical variation means delivering the right care in the right venue at the right time and for the right costs. This session will discuss why the reduction of clinical variation is so important to our customers.

Windows 10 is rolling out to workstations across the network, and it is jam-packed with new features. Join presenter Robert Poplin (IS) as he demonstrates some of the hidden gems of Windows 10 to help you get the most out of your upgrade. Computers will be provided.

This presentation will be an exercise-focused version of something that I presented for our Leadership Development Series based on a GLS presentation and book by Danny Meyer (Setting the Table: The Transforming Power of Hospitality in Business). Meyer asserts that organizations who are really focused on their customers have distinguished service (the technical delivery of a product) from hospitality (how the delivery of that product makes its recipient feel). He goes further to say that the best way to learn hospitality is through mistakes. The ‘hands-on’ exercise will take participants through the 5 A’s of Mistake Making: Aware, Acknowledge, Apologize, Act, Apply additional generosity. Participants will take a real mistake through the 5 A’s to learn how hospitality can transform the customer’s experience.

What are PSH and ERAS? Surgery and recovery in the patient’s home? ERASing the pain of surgery? What are these acronyms, why are they important to our surgical patients and what do they mean at KHN? This session will focus on the development of the Perioperative Surgical Home program within KHN and how the program enhances the care of our patients using a team based approach.

Jim VanderMey, Chief Innovation officer at OST, will be presenting a topic called “The Hype” at Learnapalooza 2019. “The Hype” will focus on how healthcare organizations can create material impact, at scale, around buzzworthy digital technologies such as the Internet of Things (IoT), blockchain, artificial intelligence, advanced analytics, the cloud, and customer application development. Going from a proof of concept, or a science project, to a project at scale requires different and new organizational competencies. With all of the discussion around these areas, what is reality? How are these technologies being used in healthcare today to create material impact to healthcare systems that matter? Join Jim as he focuses on specific examples and real case studies, some of which are not OST’s projects, to explore this topic further. These concepts and OST’s perspective come from partnerships and collaborations with people such as Rob Siegal from the Stanford Graduate School of Business, and relationships from more than twenty years of working amongst over forty healthcare organizations throughout North America.

Risk scores help genetic counselors, radiologists, and other clinicians assess cancer risk based on family history and other clinical information. Hear from one organization how they used a third-party integration to pull in standard risk scores into their daily workflows.
Learning Objectives:
Discuss outcomes of displaying cancer risk to help clinicians make better care decisions.
Explain the availability of third-party integrations to show standard cancer risk scores.

Presentation will address the impact of felony violence on victims and the community. Detailed information will be discussed with regards to victims of sexual assault, domestic violence and homicide. Participants will understand the dynamics of crime and how victim advocates help victims navigate the criminal justice system and provide emotional support.

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A

Kettering Health Network is expanding its service to literally be out of this world. We are building the galaxy’s first ever hospital space station. Your high performing scrum team has been tasked with developing and building a rocket to carry our hospital’s supplies, launching the rocket and landing it on the space stations landing platform, all while using the Scrum events and roles from the Agile Scrum framework

This presentation will help you understand more about sharing the valuable knowledge that resides in the heads of the Kettering Network employees. The presentation will provide tips on ways to share knowledge and ways to frame questions to get others to share their knowledge. The future of healthcare is with the employees and, in some cases, we have to move from who needs to know to who doesn’t know and who we need to share with. We will discuss the value of storytelling and what happens to knowledge when people leave the organization (they retire or change jobs). How do we capture the valuable and critical knowledge before it leaves our organization? We will define knowledge “super spreaders” and linking knowledge to action.
“Knowledge is only valuable when it is given to the people who have the willingness and ability to do something with it.” There is no power in hoarding knowledge, the power is in spreading it. There will be tips (teams in partnership and sharing) for managers and other team members. The future is ours and our knowledge will go “to infinity and beyond”!

From Siri reminders, to self-driving cars, to sepsis prediction, artificial intelligence (AI) and machine learning (ML) is becoming a bigger part of our lives with every passing day. Join presenters TJ Peera and Robert Poplin as they showcase how cutting-edge AI is making an impact right here at Kettering Health Network and beyond. This introduction is intended for all audiences, and will cover the basics of AI/ML to empower users of these tools to better understand their development, capabilities, and limitations, with no Ph.D required.

An in depth look at how Kettering Health Network provides discounted, or free care and services to the patients that we take care of everyday. Information about why strong financial assistance policies are required in order to maintain a compliant and collaborative relationship with our patients. This session will provide you with the fundamental information and tools that will allow you to recognize a patient who might have a challenge with the cost of their healthcare and how to get them help!

This presentation will help guide you through the vast universe of a facility Day in the Life event. Why it’s important to find issues before blastoff, how walking in the shoes of an alien helps identify holes in your spacesuit, and where you meet to grab a seat on the biggest spaceship you’ve ever seen! Join us on a space adventure of past, present, and future Day in the Life launches.

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A

This session will be a continuation of the keynote presentation where Kyle Shaw, founder of Whole Truth Ministries, will discuss:
What is Whole Truth Ministries?
Importance of recovery housing
The affect friendships have on recovery
Volunteer opportunities

Key Points:
What is Certified Process Excellence Leader (CPEL)
What has been accomplished by CPELs
What do CPELs do after completing the program
Where are we going next with CPEL

All aboard the space shuttle, Scrubby, as we transport you across the Medical Education Solar System on a journey that will take you from the depths of the beginnings of our universe, the medical student, and transport you through all the planets that surround our Star- the patient. We will guide you on an adventure that you may not know but will fill you with knowledge of how medical education shoots through the KHN Galaxy and provides services not seen by other departments. Come and board our ship for an inspiring view of how medical education supports the KHN Mission. It may not be rocket science, but it’s pretty close.

A look into the teams involved in research with Kettering Health Network. Our One Research Office consists of: Innovation, Research & Grants, the Institutional Review Board (IRB), and Graduate Medical Education (GME) Research and Library Services. We will talk about the roles and functions of these offices and how they work together to conduct research throughout the Network.

Ever heard the intergalactic term “Population Health” and wondered what KHN is doing to stay current in this world?
Follow along with the KHN Pop Health team as they journey through the galaxy. Along the way, they will share the tools in their spaceship that focus on improving the lives of the population we serve as we move towards a “Healthy Planet”

The goal of the presentation is to provide a highly reliable matrix to assess the routine work space for gaps in safety and strategies to mitigate against breaches in safety in real time. How does sense making operate in the context of protocols and procedures? When should one drop their tools? Is it okay to trust your gut? How does anyone catch near misses?
The audience can be students and professionals engage in healthcare and dynamic work environments where catastrophic events must be prevented.

Key Points:
• Office Online Application Overview: Navigation + Core Functionality
• Overview of how the solution should/could be used in customer’s environment
• Overview of how the application integrates across the Office 365 stack
• Hands-on application use in a collaborative classroom environment
• Deep Dive on Points of Interest
• Formal Q&A